New, unused items can be returned within 30 days of purchase for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used items can be returned within 30 days of delivery and may only be refunded in the form of store credit.
- New, unused items must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used and undamaged items will be issued store credit in the form of a personal credit code. We will not accept the return of products damaged due to negligence or abuse.
- Closeout items are non-returnable and non-refundable.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your item is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact Support.
Store Credits
- Store credits issued for returned items will expire one year from the date of issuance.
- All other store credits expire 90 days from issuance, including credits issued by Support or as part of a promotion.
Warranty Contacts
Orders older than 30 days:Â Â Â Please contact Support. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
- Item displays a manufacturer defect. Therefore it is not damaged as a result of natural wear and tear or accidents resulting in broken gear.
- Please provide as much detail as possible in yourÂ
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@motohero.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@motohero.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@motohero.com.
email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed. - Keep in mind some vendors will require you to deal with them directly on your claim
Orders under 30 days:Â Contact Support
Exchanges & Return Numbers (RMAs)
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just return your item and place a new order. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call or chat with Support if you’d prefer to make an exchange without setting up a new order.
Returns Shipping
Prepaid Return Labels
- Prepaid returns apply only to domestic shipments
- Your first return is qualified for a prepaid return, any additional return for the same order will be the responsibility of the customer
- Return must be made within 30 days of purchase
Domestic Returns
- Contact Support to have an RMA created for you.
International Returns
- Contact Support to have an RMA created for you.
- Return shipping is the responsibility of the buyer.
Return Shipping Address:
Motohero - Returns
192 Water St, Suite C
Brooklyn, NY 11201
It takes 1–2 business days to process a return after it arrives at our warehouse. You will receive an email confirmation when your return is processed.
If you have any additional questions please contact Support
