Neck Tube

Shipping

• Free Ground Shipping (1-4 Days)
• Contiguous US/48 states only
• Orders ship same or next business day

Orders under $40 ship for a flat rate of $8.50

If you need further assistance please contact a Support Hero.

Pickup

• Orders are generally ready in 1-2 business days
• You will receive a notification when your order is ready

International Shipping

• International shipping is available to select countries, please proceed to checkout for options and pricing.
• PLEASE NOTE: Customs duties and taxes are the responsibility of the customer and may be due prior to deliver in the destination country.

Gift Certificates

Physical Gift Certificates are shipped free of charge by USPS First Class.

Electronic Gift Certificates are delivered by email.

Shipping Carriers

• Orders to the Contiguous US/48 States are shipped by UPS Ground.
• All other locations including PO Box are not yet available. 
• APO and FPO will be available soon.

UPS may require a signature for delivery on packages delivered to apartments or packages of high value.

IMPORTANT: Delivery time is calculated in business days. Shipments are delivered Monday to Friday.

NOTE: Moto Hero is not liable for shipping delays due to weather or other unforeseen circumstances.

Expected delivery dates are provided to the best of our knowledge based on carrier estimates, and are subject to change due to weather and other conditions beyond our control. We do our best to give you the information on your delivery date provided by the carrier. If you have any questions, we are happy to help, however contacting the carrier as the recipient can be very effective as well.